MAC STORAGE / SUPPORT
Storage recovery should never feel like a leap of faith.
Mac Storage measures first, protects active work, and requires a separate approval before any supported change. If the route is not clear, stop here—your data remains untouched.
Read-only evidence explains what owns the space.
Every change names one exact target and what stays untouched.
Mac Storage checks the result and records what actually changed.
COMMON ROUTES
Pick the sentence closest to what you see.
A recovery route is unclear
No action should require guessing. Stop before approval, keep the item protected, and include the exact screen and macOS version in a support report.
A scan or inspection looks stuck
Scanning is read-only. Leave Mac Storage open, check the active-operation banner, and use Refresh only after the current operation reports completion or a visible error.
A folder is unavailable
Open Privacy & Access in Mac Storage, revoke the stale folder permission, then choose the folder again with the native macOS picker.
A specialist tool is unavailable
The sandboxed App Store edition never invokes installed database, container, Git, model, package, or Xcode command-line tools. Unsupported routes remain protected.
A USEFUL SUPPORT REPORT
Share evidence, not private content.
- Mac Storage version and macOS version
- The visible status or error, and the action immediately before it
- A screenshot with usernames, paths, account names, and data redacted
- Whether the app came from the Mac App Store or a direct release
Never attach recovery keys, passwords, cloud tokens, database contents, environment files, or private project source.
Email macstorage@root777.com. The in-app feedback form can prepare this report with privacy-safe app details, then lets you review it before Mail sends anything.